Privacy policy

Last updated: July 4, 2026

Matcha Greenglass, operated by SC KI CONCEPT SRL (Trade Register No. J2023002729225, VAT No. RO48737245), with its registered office at Șoseaua Nicolina No. 189, Office No. 2, 2nd Floor, 707317 Iași, Romania, operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, as our customer, with a personalized shopping experience (the "Services"). Matcha Greenglass uses the Shopify platform to provide these Services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data when you visit, use, make a purchase or any other transaction through our Services, or communicate with us in any other way.

If there is any inconsistency between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

1. Personal Data We Collect or Process

When we refer to "personal data," we mean any information that identifies you or can reasonably be linked to you or another individual.

Personal data does not include information that has been anonymized or aggregated so that it can no longer identify an individual.

Depending on how you interact with our Services, where you reside, and applicable law, we may collect or process the following categories of personal data, including information inferred from such data:

• Contact information, including your name, billing address, shipping address, telephone number, and email address.
• Financial information, including payment card information, payment method, transaction details, payment confirmations, and other information necessary to process payments.
• Account information, including your username, password, security questions, account preferences, and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, cancel, and your order history.
• Communications with us, including any information you provide when contacting customer support or communicating with us through any channel.
• Device information, including browser type, device information, internet connection, IP address, and other unique device identifiers.
• Usage information, including how you access, browse, and interact with our website and Services.

2. Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you when you create an account, place an order, contact us, or otherwise provide information.
• Automatically through our Services, including through cookies and similar technologies.
• From our service providers that help us operate our business and provide technological services.
• From our business partners or other third parties where permitted by law.

3. How We Use Your Personal Data

Depending on your interaction with us, we may use your personal data for the following purposes.

Providing, Personalizing, and Improving Our Services

We use your information to provide the Services, including:

• processing payments;
• fulfilling and delivering orders;
• managing returns and exchanges;
• maintaining your customer account;
• remembering your preferences;
• saving shopping cart contents;
• providing customer support;
• publishing product reviews;
• offering personalized shopping experiences and relevant product recommendations.

Marketing and Advertising

We may use your information to send newsletters, promotional offers, marketing communications, and product updates via email, SMS, or other communication channels where permitted by law.

We may also display relevant advertisements on our website and third-party platforms based on your previous purchases, browsing activity, or interests.

Security and Fraud Prevention

We process personal data to:

• authenticate users;
• maintain account security;
• detect and prevent fraud;
• investigate suspicious or unlawful activities;
• protect our Services, customers, and business.

If you create an account, you are responsible for keeping your login credentials secure and confidential.

Customer Communications

We use your information to respond to inquiries, provide customer support, resolve issues, and maintain our business relationship with you.

Legal Obligations

We may process personal data to comply with legal obligations, respond to lawful requests from authorities, protect our legal rights, resolve disputes, and enforce our Terms and Conditions or other company policies.

4. How We Share Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate business purposes and in accordance with this Privacy Policy. These circumstances may include:

• Service providers, including Shopify, EasySales, our logistics and fulfillment partners (such as AltExpress Courier & E-fulfillment Services, DPD, or other courier companies we use), payment processors, website hosting providers, IT service providers, customer support providers, and other vendors who perform services on our behalf. These providers process personal data only under our instructions and in compliance with applicable data protection laws.
• Marketing and analytics partners, including Shopify, Klaviyo, Google, Meta (Facebook and Instagram), Judge.me, and other similar providers that help us deliver marketing communications, manage newsletters, analyze website performance, measure advertising effectiveness, and display personalized advertisements. Where required by law, these processing activities are carried out only with your consent.
• Third parties you authorize, when you expressly request or authorize us to share your information, for example when arranging deliveries or interacting with social media integrations.
• Affiliated companies or other entities within our corporate group, where applicable.
• Legal authorities or other third parties, when required to comply with applicable laws, respond to lawful requests, protect our legal rights, enforce our Terms and Conditions, or safeguard the rights, property, or safety of Matcha Greenglass, our customers, or others.

5. Shopify

Our online store is hosted on the Shopify platform, which collects and processes certain personal data relating to your use of our website in order to provide, maintain, and improve its services.

Information you provide through our website may be transferred to and shared with Shopify and its affiliated service providers, including providers located in countries outside your country of residence, where necessary for the operation of the online store and the provision of the Services.

To improve our business and customer experience, we also use certain advanced Shopify features that may combine information generated through your interactions with our store with information collected from other Shopify merchants.

In these circumstances, Shopify acts as an independent controller for certain processing activities and is responsible for responding to requests relating to your rights regarding those processing activities.

For more information about how Shopify processes personal data and your privacy rights, please refer to the Shopify Privacy Policy.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure the proper functioning of our online store, improve your browsing experience, analyze website usage, and, where you have given your consent, personalize content, advertising, and marketing communications.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit our website. They enable the website to recognize your device and remember certain information, such as your preferences, shopping cart contents, or cookie consent settings.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website and cannot be disabled. They enable core functionality such as:

• customer authentication;
• shopping cart functionality;
• checkout and payment processing;
• website security;
• session management.

Analytics and Performance Cookies

These cookies help us understand how visitors use our website so we can improve its content, performance, and usability.

For this purpose, we may use services such as Google Analytics or similar analytics tools.

Marketing Cookies

With your consent, we may use cookies provided by Shopify, Meta (Facebook and Instagram), Google, Klaviyo, and other similar providers to:

• measure advertising performance;
• personalize marketing communications;
• display relevant advertisements on third-party websites and platforms;
• improve our marketing campaigns.

Shopify Cookies

Shopify uses its own cookies to support the operation of the online store, maintain security, process orders, remember customer preferences, and improve platform performance.

Managing Cookie Preferences

When you first visit our website, you will be asked to consent to the use of cookies that are not strictly necessary.

You may change or withdraw your consent at any time through our cookie banner or cookie preference center available on the website.

Most web browsers also allow you to manage, block, or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of some parts of the website or certain Services.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or online platforms that are operated independently from Matcha Greenglass.

If you choose to access these websites, we encourage you to review their privacy policies and terms of use before providing any personal information.

We do not control and are not responsible for the content, privacy practices, or security measures of third-party websites.

The inclusion of a link to a third-party website does not constitute an endorsement or recommendation by Matcha Greenglass of the content, products, or services offered by that third party.

8. Children's Data

Our Services are not intended for individuals who have not reached the age of majority under the applicable laws of their jurisdiction.

We do not knowingly collect personal data from children.

If you are a parent or legal guardian and believe that your child has provided us with personal data, please contact us using the contact information provided below. We will take appropriate steps to delete such information where required by law.

As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal data of individuals under the age of 16, as defined by applicable privacy laws.

9. Data Security and Retention

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee its absolute security.

We recommend that you avoid sending confidential information through unsecured communication channels.

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• providing our Services;
• complying with legal and tax obligations;
• resolving disputes;
• enforcing our agreements;
• protecting our legal rights.

Retention periods may vary depending on the type of personal data and the legal requirements applicable to us.

10. Your Rights and Choices

Depending on your country of residence and applicable privacy laws, you may have some or all of the following rights regarding your personal data. These rights are not absolute and may only apply under certain circumstances.

Right of Access

You have the right to request access to the personal data we hold about you.

Right to Erasure

You may request that we delete your personal data where permitted by applicable law.

Right to Rectification

You may request that inaccurate or incomplete personal data be corrected.

Right to Data Portability

Where legally applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format and request that it be transferred to another data controller.

Marketing Communications

We may send you promotional emails, newsletters, product updates, and other marketing communications.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in any marketing email we send.

Even if you opt out of receiving marketing communications, we may continue to send you non-promotional emails relating to:

• your orders;
• your customer account;
• security notifications;
• important updates regarding our Services.

Additional Rights for the United Kingdom and the European Economic Area (EEA)

If you reside in the United Kingdom or the European Economic Area, and where applicable under law, you may also have the following rights:

Right to Object and Restrict Processing

You may object to or request the restriction of certain processing activities involving your personal data.

Withdrawal of Consent

Where we process your personal data based on your consent, you may withdraw that consent at any time.

Withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal.

You may exercise any of these rights by using the options available on our website or by contacting us using the details provided below.

For more information about how Shopify processes personal data and handles requests relating to your privacy rights, please refer to the Shopify Privacy Policy.

We will not discriminate against you for exercising any of your privacy rights.

Where necessary, we may request additional information to verify your identity before processing your request.

You may also authorize another person to submit a request on your behalf where permitted by applicable law. Before fulfilling such a request, we may require proof of authorization as well as verification of your identity.

We will respond to your request within the time period required by applicable law.

11. Complaints

If you have any questions or concerns regarding how we process your personal data, we encourage you to contact us using the contact details provided below.

Subject to applicable law, you may also have the right to challenge our response or lodge a complaint with the competent data protection authority.

If you are located in Romania, the competent supervisory authority is:

National Supervisory Authority for Personal Data Processing (ANSPDCP)

If you reside in another Member State of the European Economic Area (EEA), you may lodge a complaint with your local data protection authority. A list of the competent supervisory authorities is available on the website of the European Data Protection Board (EDPB).

12. International Data Transfers

Your personal data may be transferred to, stored in, or processed in countries outside your country of residence.

Where we transfer personal data outside the European Economic Area (EEA) or the United Kingdom, we will ensure that appropriate safeguards are in place as required by applicable data protection laws.

These safeguards may include:

• the European Commission's Standard Contractual Clauses (SCCs);
• adequacy decisions adopted by the European Commission;
• or other legally recognized transfer mechanisms.

Where a transfer is made to a country that has been recognized by the European Commission as providing an adequate level of data protection, no additional safeguards are required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, operational needs, or regulatory developments.

When we make changes, we will publish the updated version on this page and revise the "Last updated" date at the top of this Privacy Policy.

Where required by applicable law, we will also notify you of significant changes through appropriate communication channels.

Your continued use of our Services after the updated Privacy Policy becomes effective constitutes your acceptance of the revised policy, to the extent permitted by applicable law.

14. Contact Us

If you have any questions regarding this Privacy Policy, the way we process your personal data, or if you wish to exercise any of your privacy rights, you may contact us using any of the following methods:

Matcha Greenglass
Operated by SC KI CONCEPT SRL

Phone (including WhatsApp):
+40 748 681 384

Email:
orders@matcha-greenglass.ro

Postal Address:
SC KI CONCEPT SRL (Matcha Greenglass)
Șoseaua Nicolina No. 189, Office No. 2, 2nd Floor
707317 Iași, Romania

Trade Register Number:
J2023002729225

VAT Number:
RO48737245

For the purposes of applicable data protection legislation, SC KI CONCEPT SRL acts as the Data Controller responsible for the processing of your personal data in connection with the Services provided through the Matcha Greenglass website.